customer service

CUSTOMER SERVICE

ORDERS
Some pieces are in stock and available immediately, but the majority is made to order and will ship in 3-4 weeks or less. You will receive an email confirmation when your order is placed and another with tracking information when it is shipped. If you would like to check on the status of your order, please login to your account or email orders@meredithhahn.com or call 917.405.1012.
We welcome international orders. Customers are responsible for duties, taxes and custom fees. All international orders are final sale. If you do not see your country listed, please contact us directly to place your order.

PAYMENT & TAXES
We accept Visa, Mastercard and American Express. Your credit card information is protected by using Secure Sockets Layer (SSL) Technology that encrypts all information sent via the Internet. Your card will be charged when the order is placed.
All orders that ship within California are subject to 9.75% sales tax.

SHIPPING
Orders are shipped via USPS Priority Mail (2-5 days) with delivery confirmation for a flat rate of $6.
Expedited shipping is also available via UPS at the following rates:
Next-Day (1-2 days, by 3pm) - $50
Second-Day (2-3 days, by 3pm) - $30

International orders are shipped via USPS Priority Mail (3-10 days) for a flat rate of $18.

PACKAGING
All jewelry comes in a protective jewelry pouch and an accompanying gift box.

ALTERATIONS & CUSTOM
All jewelry is made to order and may be customized upon request (ie, chain lengths). 14k and 18k gold in yellow, rose and white; and platinum are also available on request. If you require alterations or customization, please contact us first via email at orders@meredithhahn.com or by phone at 917.405.1012.

RETURNS
We accept returns for exchange or store credit only within 7 days of receiving. Item(s) must be returned in new and original sale-able condition. If there are any signs of wear or use, the return will not be accepted. Please contact returns@meredithhahn.com for a return authorization number and instructions. Returns will not be accepted without a return authorization number.

REPAIRS
We stand behind the quality of our jewelry and will repair any item purchased from our online store within one year. After one year, repairs may incur a charge. Jewelry purchased through our other retailers must be repaired through the retailer and is subject to their individual store policy. All repairs must have a repair work order number or they will not be accepted. Please contact orders@meredithhahn.com or 917.405.1012 to obtain a number and instructions.

PRODUCT CARE
All jewelry is handmade and delicate in nature. Pieces should be stored in their jewelry pouches to prevent scratches and tarnishing. Always avoid exposure to moisture and remove before washing or working out as it may affect the vermeil. It is best to keep items from extreme heat or sudden changes in temperature. We recommend applying hairsprays and fragrances before putting on your jewelry.

GEMSTONES & PEARLS
All gemstones and pearls are natural and may vary in size, shape and color. Natural inclusions, matrixes and variations in color are inherent in their beauty and make them unique.

FURTHER QUESTIONS
Please feel free to contact us at orders@meredithhahn.com or 917.405.1012 with any questions or concerns.